Support Center

Technical Support

  • Feature Suggestions

    We're always working to improve the site and we welcome all your suggestions. Please email us here and let us ...

    Nov 09, 2012 04:26PM EST
  • Problems Logging in

    If you are having trouble logging in, please try using the "Forgot Password" tool. If you are still having...

    Jun 26, 2017 06:09PM EDT
  • Submitting bug reports

    If you come across an issue not covered here, you can let us know about it by emailing us. We're constantly ev...

    Nov 09, 2012 04:26PM EST
  • Upload Restrictions

    Logo, headshot and images uploaded to your design template in "Step 3: Personalize" must be under 4MB in size ...

    Nov 09, 2012 04:26PM EST
  • Internet Explorer 9 Issues

    If you are using Internet Explorer 9 and are experiencing performance issues with Prodcut Creator Pro, please ...

    Nov 09, 2012 04:26PM EST
  • Page Sizes

    All Product Creator Pro downloads have a page size of 8.5" x 11".

    Nov 09, 2012 04:26PM EST
  • Do monthly credits roll over?

    Monthly credits do not roll over. Your monthly credit amount will top up to the maximun for your account every...

    Nov 09, 2012 04:26PM EST
  • Where is my downloaded document?

    Depending on your browser and the type of document you are downloading (Kindle, HTML, PDF), your download may ...

    Nov 09, 2012 04:26PM EST
  • I need more credits!

    If you need more credits, you can upgrade to a Premium Account from within your account. We may add another ac...

    Nov 09, 2012 04:26PM EST
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